What we do GUARANTEE:

* We guarantee your satisfaction with any tag you purchase from us. If, after receiving your tag(s) you don't agree they are as nice, or nicer, than any Pet ID Tag you have ever seen, you are welcome to return it/them for a complete "no quibble" refund. You can't beat that.
Contact us for return instructions.

* We guarantee our CollarTags™ will remain "functional" for the life of your pet - they will not wear out and can be moved to a new collar. We will replace a CollarTag free of charge if they ever become unreadable.

* We guarantee our plastic tags will last for two years from the date of purchase and will not break or come apart due to a manufacturering defect. However, we cannot guarantee tags to be "chew" proof.

Please note that all free replacement tags will have the same exact information as that which was engraved on the original tag. (On a free replacement tag, changes are not allowed to the pet name, phone number, et cetera.)

What we do NOT guarantee:

* We do not guarantee tags or collars against loss.

* We do not guarantee the instructions you send us to be correct. When you place your order, please carefully double-check that you are ordering the correct type of tag, size, and that all of the text (phone number, etc) is correct. If the order was placed incorrectly, please place and pay for another order to obtain a corrected replacement.